The source of the Village of Lincolnshire’s water is Lake Michigan. The Village receives its water from the City of Highland Park via an intergovernmental agreement.
Minimum Bill
Utility customers are billed monthly. A minimum of 4,000 gallons is charged per month, even if service has been disconnected. Below is an example of a minimum bill that has 2 REU’s for Storm Sewer fees.
Storm Sewer Utility Fee
The Village Board approved a new storm sewer utility fee for all properties (residential and commercial) on December 13, 2021. The new fee will appear on utility bills mailed in February 2022. For more information, please click HERE.
Bill Cycle, Late Fee, Shut Off
BILLING SCHEDULE: (For illustration purposes only and subject to change due to holidays and weekends)
10% LATE CHARGE: If Current Charges are not paid (in full) on or before the due date (typically the 25 of the month), a penalty of a 10% late charge will be applied to the unpaid portion on the next business day. Payments will be applied as follows - Fees, Late Charges, Previous Balance, then Current Charges.
SHUT OFF NOTICE & DISCONTINUING SERVICE FEE: Unpaid charges from the prior bill(s) appear as Previous Balance on the current bill. If the Previous Balance remains unpaid by the 10th of the current month, staff sends a shut-off notice and applies a $25 discontinuing service fee the next business day.
SERVICE SCHEDULED FOR DISCONNECT: If payment is not received in full for charges detailed on the shut-off notice by the close of business on the 21st of the month, service is scheduled for disconnection the next business day. Before service can be reinstated, a $25 reinstatement fee (as established in the Comprehensive Fee Schedule) is assessed to the account, and the account's total past due balance (including all fees and late charges) must be paid in full.
Summer Sewer Credit
Lake County and the Village have agreed upon a sanitary sewer credit during a specific summer period. This credit reflects the fact that all water used during the summer does not return through the sanitary sewer system. The agreed-upon period during which the credit is applied includes the bills for July through October. The credit is applied when summer usage exceeds 120% of the average usage during the eight months preceding the start of the summer season. For questions regarding the sewer, credit click HERE or contact the Finance Clerk at 847-913-2302 (Monday - Friday 9:30 a.m. - 1:30 p.m.).
Billing Options
Bills are mailed on the 1st of each month and are due on the 25th. If you are interested in signing up for paperless bills, kindly follow the instructions provided here.
User Fees
Water and Sewer Fees are found in Section 8-2A-2 of Chapter 15, Title 1 of the Comprehensive Fee Schedule.
Payment Options - Click here for utility bill payment options.
Still have more questions?
Please contact the Finance Clerk at 847-913-2302 (hours 9:30 a.m. - 1:30 p.m.) if you have a question about your bill, you suspect a leak, or you plan to be out of town for an extended period of time.
