Lake Michigan is the source of the Village of Lincolnshire’s water. The Village receives water from the City of Highland Park via an intergovernmental agreement.
Minimum Bill
Utility customers are billed monthly. A minimum of 4,000 gallons is charged monthly, even if the service has been disconnected. Below is an example of a minimum bill with 2 REU’s for Storm Sewer fees.
Storm Sewer Utility Fee
Effective January 2022, all residential and commercial properties will be charged a storm sewer fee. The fees are based on the amount of impervious surface located on each parcel. The storm sewer fee funds all aspects of the Village’s stormwater management system including operating and capital projects.
Bill Cycle, Late Fee, Shut Off
Billing Schedule: (For illustration purposes only and subject to change due to holidays and weekends)
10% Late Charge: If Current Charges are not paid (in full) on or before the due date (typically the 25 of the month), a penalty of a 10% late charge will be applied to the unpaid portion on the next business day. Payments will be applied as follows - Fees, Late Charges, Previous Balance, then Current Charges.
Shut Off Notice and Discontinuing Service Fee: Unpaid charges from the prior bill(s) appear as Previous Balance on the current bill. If the Previous Balance remains unpaid by the 10th of the current month, staff sends a shut-off notice and applies a $50 discontinuing service fee the next business day.
Service Scheduled for Disconnect: If payment is not received in full for charges detailed on the shut-off notice by the close of business on the 21st of the month, service is scheduled for disconnection the next business day. Before service can be reinstated, a $50 reinstatement fee (as established in the Comprehensive Fee Schedule) is assessed to the account, and the account's total past due balance (including all fees and late charges) must be paid in full.
BS&A Payments
The Village is transitioning to BS&A Payments on April 28. This new and improved system is designed to make paying bills easier, faster, and more secure.
Summer Sewer Credit
Lake County and the Village have agreed upon a sanitary sewer credit during a specific summer period. This credit reflects the fact that all water used during the summer does not return through the sanitary sewer system. The agreed-upon period during which the credit is applied includes the bills for July through October. The credit is applied when summer usage exceeds 120% of the average usage during the eight months preceding the start of the summer season. For questions regarding the sewer credit or contact the Finance Clerk at 847-913-2302 (Monday - Friday 9:30 a.m. - 1:30 p.m.).
Billing Options
Bills are mailed on the 1st of each month and are due on the 25th. If you are interested in paperless bills, visit the Sign up for Paperless Utility Bills page.
User Fees
Water and Sewer Fees are found in Section 8-2A-2 of Chapter 15, Title 1 of the Comprehensive Fee Schedule.
Payment Options - Utility bill payment options.
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Still have more questions?
Please contact the Finance Clerk at 847-913-2302 (hours 9:30 a.m. - 1:30 p.m.) if you have a question about your bill, you suspect a leak, or you plan to be out of town for an extended period of time.